(There is another way - through social media - and I’ll get to that later).Ĭlick on the Account tab in the bottom-right corner of the screen. The official way to get in touch with customer support at Uber is through the app, where you can submit support tickets and reach agents at Uber’s customer support operations. Service-Specific Uber Customer Service Options Unfortunately, Uber’s corporate phone number is not available.Īs a rider or driver, however, you will not need to call its corporate number. Uber uses VoIP technology to connect you with drivers, so when you call them – or they call you – it will not expose your real number. However, you can call your driver or delivery driver straight from the app. However, you can get help in the app by visiting the Help section, where you can use the bot to find answers to FAQs and send a message to customer support. In the United States, you can’t call Uber support from the app. In the United States, you will have to select the issue you are experiencing first to see if phone support is available - see more information here. Uber now allows drivers to call Uber support 24/7, straight from the app.įor information on how to do so in Canada, click here (there will be a blue call icon in the Help section). You can also share your trip with a friend by clicking on Share My Trip. Remember, Uber has quite a few safety features built into the app. It’s there for urgent matters, so please take that into account before making a call. You should NOT call in just to complain about your ride or report a list item. The representatives are trained to call the appropriate emergency services if they deem the caller is in immediate danger. Support representatives deal with the issue at hand and provide the best course of action. When a caller dials in, they are routed to either a call center in Phoenix or one in Chicago. You can reach an Uber team member through the Critical Safety Response Line by calling 1(800) 285-6172. In case of an Uber emergency, riders and drivers can call the “Uber Critical Safety Response” line to report the incident. While most rideshare passengers don’t have access to 24/7 general phone support, all users have access to a 24/7 emergency hotline when safety-related help is needed. If you use this feature, your details, such as your GPS location and the car’s license plate number, will be shared with the police. You can find that button by clicking on the Shield icon on your phone. In hundreds of cities, Uber makes it easy to call the police by allowing you to simply press an emergency button on your phone.
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